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Platinum Performance Products
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    • Home
    • Products
      • Cartridge Seals
      • Bearing Protectors
      • Plunger Packing
      • Pump Rebuild kits
      • Mechanical Seals
      • Pump Parts
      • Reciprocating Pump Parts
    • Get a Quote
    • REPAIRS
    • 3D Printing
    • About Us
      • About Us
    • Contact Us
Platinum Performance Products
  • Home
  • Products
  • Get a Quote
  • REPAIRS
  • 3D Printing
  • About Us
  • Contact Us

Shipping & Returns

SHIPPING & DELIVERY

  In most cases, orders placed before 3pm Central are shipped the same day you order them via your selected delivery method. We offer UPS , Central Transport, Old Dominion, and SAIA. Central Transport, Old Dominion and Saia are only available through store only, not online. We cannot accept UPS or 3rd party account numbers for online orders. Tracking information is available once we ship your order.  If the product has gone out via your delivery method we will be unable to cancel your order.


  Any orders placed after 3pm will be processed on the next business. Orders placed on a weekend or holiday will ship on the next business day. 

RETURNS AND REPLACEMENTS

  

  Returns will only be accepted for 30 days after receiving your product. There is a 30% restocking fee on any returned item.You will be charged for any damaged or missing product. Product must be in same condition with original packaging upon returning to receive refund. Shipping charges are non-refundable and will still apply. You will be responsible for paying for your own shipping costs for returning your item.  Please contact us at 855-294-3032 before returning any product. 

   

 In complex cases we often reach out to our customers to make sure that your order is processed correctly, to ensure quality, and to meet your product and delivery expectations. We control every aspect of our supply chain in an effort to provide continually improved quality products. 


If you have an issue with your order, please contact one of our specialists and we'll be glad to discuss options to meet your needs. 855-294-3032




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